How can we help?
Every message lands in one queue and is read by a human. First response within one business day.
System status
Live uptime for the API, SDK ingestion, and the dashboard. Check here first if something looks down.
Documentation
SDK guides, API reference, entitlements, payment rails — most integration questions are answered here.
Troubleshooting
Common integration issues and how support diagnoses them, in the support section of the docs.
Technical support
Integration problems, unexpected SDK behaviour, data that doesn't look right. Include your project name if you have one.
[email protected]Sales & partnerships
Pricing questions, volume plans, migrations from another provider, and partnership proposals.
[email protected]Security disclosures
Vulnerability reports and security concerns. These are triaged ahead of the general queue.
[email protected]Billing & account
Invoices, plan changes, account access, and anything to do with what you pay Crossdeck.
[email protected]Send a message
Prefer email? Every address above reaches the same queue.
A human reads every ticket — first response within one business day.
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